Here’s the number one way to get it wrong: A One-step Way to Lose Your Account Forever. There’s a good chance you won’t even need technical support if you prepare correctly. In addition, ’s help pages remain a source for self-service online answers, including step-by-step instructions to perform common tasks and deal with common issues. I believe you can also request to speak with a real person. It appears that you can get in touch with a real customer service person or a “virtual agent” - presumably using some form of AI. For other account issues - presumably including log-in and account access - there is this link ( ) for online chat or to schedule a voice call-back.After signing in to your Microsoft account, fill out the form with your issue or question. For email-related issues, go here (that’s – I’ll update the destination if it changes in the future).You can reach customer service two ways. help and support options apply to your Hotmail account. Even if you have a Hotmail email address, you now use the interface to access your email on the web.
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